Receipt submitted
The parent sends a payment screenshot to the school’s WhatsApp number.
Pick an example and watch what happens on both sides of the conversation, from the question a parent sends to the check that keeps their child’s information safe.
These are illustrative examples. Select a step to pause and read what Connect is doing at that moment.
Parents can share proof of payment in WhatsApp. Connect turns it into a careful, auditable workflow, and the same UTR can never create two entries.
The parent sends a payment screenshot to the school’s WhatsApp number.
Transaction ID, amount, date, reference and payment app are extracted as a draft.
The guardian’s number is matched in Schogle ERP. If several children are linked, the parent picks one.
Interactive options: tuition, transport, admission or other school-defined fees.
Applicable fee heads or outstanding instalments are fetched from Schogle ERP.
UTR, amount, date and duplicates are checked. Reading an image is never treated as proof of payment.
A verified payment is entered once per UTR, against the right student and fee head, with an audit trail.
If a payment cannot be reliably verified, the accountant approves or rejects it before ERP changes.
The parent receives a WhatsApp confirmation once the payment is recorded.
The assistant resolves what it can. When it cannot answer confidently, needs authorization or a person must act, the conversation goes to a responsible staff member based on live class, section and role data in Schogle ERP.
| Query category | Responsible staff |
|---|---|
| Academic issues | Class Teacher |
| Subject-related questions | Subject Teacher |
| Fee-related queries | Accountant |
| Payment verification | Accountant |
| Admission enquiries | Admission Officer |
| Transport-related issues | Transport In-charge |
| General administration | School Admin |
| Serious complaints | Principal / authorized administrator |