Schogle ConnectBY SCHOGLE TECHNOLOGIES
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STAFF HANDOFF & ROUTING

Send unresolved questions to the person who can help.

When AI cannot confidently resolve a question, Connect uses school roles and ERP assignment context to route it to the appropriate staff member and keep the parent informed.

Connect your school See all features
Waiting for a person6 open
  • NV
    Fee paid but shows pendingNeha Verma
    Accountant
  • SM
    Bus 4 running lateSamira Mehta
    Transport
  • AB
    Admission fee waiverArjun Bose
    Principal
  • IR
    Subject: Science projectIsha Rao
    Subject teacher
  • KS
    Request for TCKaran Shah
    School Admin
Routing trace
  1. Message receivedWhatsApp · Rohan Kapoor
  2. Intent identifiedAcademic concern · Mathematics
  3. AI confidence too low to resolveHandoff required
  4. Class found in Schogle ERPAarav Kapoor · Class 5-A
  5. Assigned to Class TeacherMs. Rao · Class 5-A
  6. Parent acknowledgedSent on WhatsApp
Routing rules
Academic issuesClass Teacher
Fee & paymentAccountant
AdmissionsAdmission Officer
Serious complaintsPrincipal
1
Right person, automaticallyClass, section and role data from ERP decide the owner.
2
Parent is never left waitingAn acknowledgement goes out immediately.
3
Full context for staffOriginal message, parent and student details arrive together.

What you can do

Route academic concerns to the assigned class or subject teacher.

Send fee and receipt questions to the accountant.

Direct admission and transport enquiries to the responsible office.

Escalate serious complaints to an authorized administrator.

Keep the original message, guardian context, owner, and acknowledgement together.

A better way to work

Routine questions can be answered without creating unnecessary staff workEvery unresolved conversation has a clear ownerParents know what happens next

Schogle Connect is a product of SCHOGLE TECHNOLOGIES PRIVATE LIMITED.

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